Please see our Shipping Information for more details.

Your carrier should be shipped on or before your due date. The due date is the date by which you must ship to avoid late fees. Items do NOT need to arrive at the library by this date.

If you mailed your carrier on time you will not be charged for late fees.

Our system automatically calculates late fees starting on the day after the due date until the day we check the item back in. Due to the nature of postal hires there is always a delay between the due date and check in. Late fees will be adjusted when the carrier is checked in to reflect the actual shipping date. If your item has not been checked in and you had it postmarked on or before the due date you can disregard any late fees that may appear to have accrued.

If your item was postmarked after your due date then the late fees will apply from the due date until the date when your package was postmarked. The late fees will be adjusted to reflect that at check in and the late fees will be charged to the card on file at check in.

We typically recommend 3 as a good number to be able to really get a feel and compare the various carriers during the rental period. At this time we are limiting to 3 rentals at a time so that all members can access carriers to try. Your 3rd carrier ships free!

Library members can order bundles* and save on rental fees and shipping!

*Bundles are an exclusive benefit for our library members

No.

We do not charge deposits as we feel they are a barrier to accessibility. Your monthly fee and credit card on file replaces the need for a large upfront cost.

We trust our members to care for the carriers, but if an item is damaged or lost, fees will be charged to the credit card on file for cleaning, repair, or replacement.

Carriers are not washed between every rental, as frequent washing can wear down padding and webbing. To maintain their quality, we only launder them when necessary.

To reduce the need for laundering, we ask that members avoid strongly scented products, keep carriers away from pets, and use included suck pads or other protective accessories.

If you’d like your carrier washed before your rental, please add the Laundering Service to your order for each item you'd like cleaned.

No.

We ask that members do not wash carriers, as many have specific care requirements. The exception is water carriers, which should be rinsed after use in a body of water.

We understand that babies are messy—if something happens during your rental, please spot treat with water and contact us right away. We’ll help determine the best next step.

If anyone in your household was recently ill, please let us know so we can take appropriate precautions before the next rental.

If a carrier is damaged or experiences unusual wear during your rental, please contact us as soon as possible. The more details and photos you provide, the better we can help.

Significant damage or abnormal wear may result in repair or replacement fees.

Feel free to post fit checks in the members only facebook group, or message us.

Fit checks should include photos of the front, back and side views of the carrier on the individual needing the fit check. Please include any specific issues or concerns.

No there are no refunds or cancellations on rental items.

If you are library member you may send back your rental at any time, once your item is marked as shipped your next rental item can be sent.