In stock items are shipped within a week. Our standard shipping rate typically is sent via USPS Ground Advantage and arrive within 5 business days in the Continental US (Non-continental packages are all sent priority). Our Priority Shipping packages are sent typically via USPS Priority Mail and arrive within 3 business days. We strive to keep our shipping rates low by shipping via the cheapest available option so some shipments may ship with other services or providers.

We typically recommend 3 as a good number to be able to really get a feel and compare the various carriers during the rental period. At this time we are limiting to 3 rentals at a time so that all members can access carriers to try. Your 3rd carrier ships free!

Library members can order bundles* and save on rental fees and shipping!

*Bundles are an exclusive benefit for our library members

No there are no refunds or cancellations on rental items.

If you are library member you may send back your rental at any time, once your item is marked as shipped your next rental item can be sent.

Contact us to get on the waitlist. We may be able to arrange to have the carrier shipped directly from the previous renter.

No. To keep things simple and accessible we do not charge a deposit. We trust our customers to return the items in the same condition they were received. However, if an item is damaged or lost, you will be charged for fees to clean, repair, or replace the item.

We do our best to provide access to a wide variety of carriers in our standard collection. What is available in the collection is based on a number of factors including retail price, availability, etc.

Our Standard Collection contains a wide variety of carriers across a number of price points, while our Premium Collection features carriers that are harder to get and generally retail at a higher price point.

A Standard Collection rental is included as part of the library membership (just pay shipping). Premium Collection rentals are a small up-charge.

Check the library members area for information on how to access your discounts and other benefits!

We have 3 shipping zones and flat rate shipping for Standard and Priority shipping within each zone. If you need rush shipping or shipping to Armed Forces Addresses or US territories, reach out for a custom quote. Shipping rates are subject to change without notice.

Zones are defined by State:

Zone 1:

• Connecticut
• Massachusetts
• New Hampshire
• New Jersey
• New York
• Rhode Island
• Vermont

Zone 2:

• Alabama
• Arkansas
• Delaware
• Florida
• Georgia
• Illinois
• Indiana
• Iowa
• Kansas
• Kentucky
• Louisiana
• Maine
• Maryland
• Michigan
• Minnesota
• Mississippi
• Missouri
• Nebraska
• North Carolina
• North Dakota
• Ohio
• Oklahoma
• Pennsylvania
• South Carolina
• South Dakota
• Tennessee
• Virginia
• Washington DC
• West Virginia
• Wisconsin

Zone 3:

• Alaska
• Arizona
• California
• Colorado
• Hawaii
• Idaho
• Montana
• Nevada
• New Mexico
• Oregon
• Texas
• Utah
• Washington
• Wyoming

Generally structured carriers are not washed between every rental. Washing carriers with webbing and padding causes them to break down and wear faster over time. To keep the carriers in the best condition for your rental the carrier is only washed when needed.

If you have a special request to have the item laundered before your rental please add the laundering service item to your order for each item you would like laundered.

Please return the carrier in the condition it was delivered to you so that the next renter can enjoy it.

No. We ask that our members/renters do not wash the carriers with the exception of water carriers which we ask be rinsed after being used in a body of water. Many of our items have special wash instructions.

We understand that babies are babies and messes happen! If something happens during your rental please spot treat with water and contact us as soon as possible. We will work with you to determine the best course of action.

Please notify us of any recent illnesses while the carrier was with you. This will help our team determine the appropriate handling before the next rental.

Please contact us as soon as possible so that we can assess next steps. Providing as much detail as possible will help us help you.

Abnormal wear and tear or damage may result in repair/replacement fees being assessed.

Feel free to post fit checks in the members only facebook group, or message us.

Fit checks should include photos of the front, back and side views of the carrier on the individual needing the fit check. Please include any specific issues or concerns.